All Policies
Why so lengthy? Well.......for every policy, there is likely a story. The policies are set in place to ensure the best possible experience and to protect our guests, employees and the little slice of heaven we call River Ridge Retreat.
After hours urgent calls, please call or text 256-557-7939. If emergency, call 911
CHECK IN/CHECK OUT
Check In: 3pm Check Out: 11:00am
Please call to request early check in. We will do our best to accommodate. After hours check in is always available. Check your pre-arrival email for instructions.
PETS
We are very pet friendly! Pet Friendly Cabins: limit 2 pets per cabin (max 40lbs per pet). No limit on RV sites. Aggressive breeds are prohibited. There are no exceptions for "support animals". See Our Full Pet Policy HERE.
POOLS / JACUZZI / HOT TUB
Here is one of those rules that you wouldn't think you have to put down on paper, but here we are. Guests are not permitted to erect any type of hot tub/ jacuzzi/ swimming pool on the property. Small kiddie pools are allowed with permission from the office.
Reservations & Cancelations
All reservations require a 50 percent deposit. We ask that all guests print off their reservation confirmations and bring with you to prevent any mix up of what site a guest is on. If you are renting a Cabin or RV Site, in the unlikely event that you must cancel we require a 14-day notice to cancel by phone prior to the day of arrival. Refunds will be issued immediately less a $25 processing fee. Cancellations 7-13 Days in advanced qualify for a "camp credit" that can be used for a future stay. Less than 7 days prior to arrival, there are no refunds or camp credits. Early departures, late arrivals or no-show reservations will not be refunded. Voicemails/Emails/Text Messages will not suffice, you must call to cancel.
MINIMUM STAY
Two-night minimum stay is required. Holidays require a 3-night minimum.
Visitors
All visitors must check-in at the office and comply with park rules/policies. There is a $3 per person/per day fee for any visitor. Please be respectful of registered paying guests by limiting your visitors to no more than 4 at a time. You are responsible for the behavior of your guests.
Group Reservations
Group discounts start at 5 (five)accommodations/sites and receive 10% off each accommodation/site. Groups reserving 5 (five) or more accommodations/sites. You must call to make reservations for group discount. Cancelling before 90 days of your arrival date will require a $100 cancellation fee. Cancelling within 90 days of the arrival date you will receive half of the deposit back. Cancelling within 30 days of the arrival date you will lose your deposit. Cancelling within less than 30 days of the arrival date, you are required to pay the full amount of the group reservation. The group leader is responsible for any unpaid balances. Group rates are not available during June, July, October, special events* and holidays with a 3-night minimum including Memorial Day, Labor Day, Easter, Thanksgiving, and Christmas. River Ridge Retreat staff reserves the right to determine accommodations/ sites needed if you are making arrangements more than 1 year in advance. *Special events are predetermined and subject to change without notice.
Smoking / Alcohol
No smoking inside any cabins or common area buildings. All cabins and buildings are smoke & vape free, detection of
smoking or vaping inside will result in a $150 fee. If you smoke outside the units, please dispose of the byproduct in a responsible manner. Do not leave any cigarette butt on the ground or in the fire rings. Underage (under age 21) drinking is prohibited on the property. All guests are expected to behave in a respectable behavior. Any lude or disrespectful behavior resulting from intoxication will result in guest(s) being asked to leave without refund.
Drug Police
At River Ridge Retreat we do not allow any illegal drug use, if any is detected you will be asked to leave immediately without any refund. Police will be notified.
Pet Policy
We are very pet friendly!
Cabins: Only two (2) dogs are allowed per pet friendly Cabin with a maximum weight of 40 lbs per pet. A $45 pet cleaning fee is required.
Cabins & RV Sites: We reserve the right to refuse or require removal of any animal at any time. Alabama state law does not require us to alter any policies to accommodate "support animals". Aggressive breeds are prohibited. Cats are allowed but may not roam freely in the park. Dogs must be on a leash (6 feet or shorter) and under control of an adult at all times. Excessive barking is not allowed. Pet owners must immediately pick up after their pet and deposit waste in a bag and into the dumpster. A $25 fine will be assessed to the pet owner for each occurrence of improper disposal or cleanup. Pet owners will be asked to leave if there are multiple infractions of not cleaning up after your pet. Aggressive behaving animals will not be allowed on the property. You will be asked to leave with no refund if your pet shows any aggressive tendencies or complaints are verified. Pets must be kenneled inside of pet friendly cabins when unsupervised. Pets may not be left tethered outdoors unsupervised. If you are traveling out-of-state you will need to bring a copy of your pet's records/vaccines. Do not feed wild or stray animals. Folding pet fences are allowed but only to sit on the surface and should not disrupt landscaping. Fencing should be moved
often to avoid pet urine from killing grass. All items must be removed from grassy areas for landscaping maintenance (grass cutting). Guests will be notified of maintenance schedule. If workers remove pet gates to cut grass, the guest will be charged a minimum $15 fee. Alabama state law does not require us to alter any policies to accommodate "support animals."
Common Courtesy
Being nice, respectful, and considerate of others is completely free and will be expectedof all guests. Political flags can cause unnecessary issues and are therefore prohibited. Common courtesy shall prevail between all persons in the park. Respect the privacy of guests. Please refrain from approaching or passing through others’ occupied sites. Harsh lighting that would disrupt other guests after dark is prohibited. Profane, abusive, harassing, threatening language or actions directed at park personnel or other guests is unacceptable and could result in eviction.
Noise Control
No generators (exceptions for emergency backup use), fireworks, or loud music. Quiet time 10:00 PM – 8:00 AM. Strictly enforced.
Emergency and Safety
Police activity at your site may result in immediate removal.
No illegal drugs. All weapons shall be kept in compliance with state/federal laws. All firearms/weapons (including bows and arrows) must be kept unloaded and in a case while on the property. No discharge or use of firearms in the park. No smoking in or around buildings or common areas. Speed limit 10 mph. If you observe any activity you believe to be of concern, please contact the office.
Vehicles & Occupancy
Two passenger vehicles per site. Each accommodation has an occupancy of four (4) overnight guests with no extra fee and a maximum of 6 overnight guests. Extra vehicles and extra guests include a small fee- $3 per day. Utility/Car/boats and trailers must be parked in a designated area. No parking on grass, or adjacent/vacant sites. No vehicle repairs or maintenance or washing may be done in the park unless approved by management. Upon check-in you will be asked to provide your vehicle make, model, color and license plate number.
Site Appearance
Cleanliness of the park is important to everyone. This is a recreational facility and should appear that way. Storing items under RV/Campers is prohibited. Potted plants and other items that resemble residential homes are not allowed. All trashshould be bagged and taken to the dumpster. Outdoor items should be neat and orderly. Sites should be free from clutter/unused items.
Canopy tents/outdoor rugs are allowed but should not be left up/out long enough to cause damage to landscaping (grass).
All items should be removed from grass for maintenance. No additional structures unless approved by management in writing. Additional decks patios, carports, storage buildings, tents/tarps, and fences are prohibited. Skirting is prohibited unless approved by management. Management reserves the right at any time to ask guest to remove any item on site or to remove or disassemble
anything built or erected on site. Absolutely no typical household appliances/ furniture is allowed to be attached to or stored outside of your RV, such as, but not limited to freezer, refrigerator, air conditioner, etc. Hazardous materials shall be discarded properly. Please leave park facilities as you would like to find them. If they need attention, notify the office. State law requires no fluid discharge of any kind, including sink water, be allowed on the ground. Exterior furnishings should be appropriate for outdoor/camping use.
RV/Camper Requirements
We do not discriminate against units according to age but appearance and function are important. RVs should be in good-excellent condition both mechanically and in appearance. We request that you send pictures of units older than 15 years of
age. We reserve the right to refuse units if the appearance is unsightly or the electrical/plumbing is non-functioning. All units should be self-contained. RV must have holding tanks in good condition, washed on a regular basis, and well maintained. We do not currently offer tent camping.
Water & Sewer
If the temperature falls below freezing, you must unhook your water while not in use. While in use, you must have a heated, insulated hose to be connected to campground water spigot. Failure to do so may cause damage to the campground spigot, resulting in damages. The cost of damages caused by guest's improper use will be the responsibility of the guest.
SEWER: Adding a deodorizing agent to your wastewater tank that contains enzymes will aid in the breakdown of waste, help prevent solids from building up, and help prevent odors. Please keep in mind that the following items should not be placed in your toilet or other drains:
1. Facial tissues, paper towels, wipes, feminine products (including those labeled flushable)
2. Automotive antifreeze, ammonia, acetones
3.Grease from cooking, table scrapes or other solids that may cause clogging.
These items can cause damage to the park septic system as well as the holding tanks in RVs. If it is found that a blockage is due to a guest’s negligence, the guest will be assessed charges for labor andsupplies to make repairs at a minimum of $50.
Toilet paper only in toilets. No PVC pipe sewer connection allowed. Only RV-Type sewer hoses.
This is a recreational facility. It is assumed that all guests have a permanent dwelling elsewhere; therefore, guests are not allowed to forward any mail to River Ridge Retreat. Guests are not allowed to list our address as their residence on any documentation. We recommend a P.O. box. For your convenience, guests may receive an occasional package shipped via fedex, ups or other commercial shipping company. The packages will be left on the office porch. River Ridge Retreat is not liable for packages delivered. We reserve the right to deny package delivery if the packages become excessive and burdensome.
Solicitation
No peddling, soliciting or business enterprise is allowed in the park. Signs for the sale of products or services are not allowed.
Damages and Personal Liability
Any guest or visitor that willfully or negligently damages or destroys park property, landscaping or equipment will be held liable for the value to repair or replace the damaged items property. The responsible party(s) may be evicted for willful damage.
Guest Property
Guests use the Retreat’s facilities at their own risk. Secure your valuables. Management assumes no liability for loss or damage to guest property and/or injury to person, pet, or party arising due to use of resort facilities or caused by others on the premises. The resort is not responsible for loss or damage due to fire, accident, theft, weather or catastrophic events.
Right Of Use/Evict/Deny Access
River Ridge Retreat LLC. is a privately-owned resort. Management reserves the right to refuse services, evict or deny access to anyone, under any circumstances it deems necessary, in accordance with applicable local, state and federal laws. There will be no refunds.
Golf Carts
Guests are allowed to bring and use their golf carts at River Ridge Retreat and must obey all campground rules and regulation such as: must be 18 years of age to drive the golf cart on the premises, obey 5 mph speed limit and purchase a $25 permit to
get your golf cart usage tag for River Ride Retreat. All motor vehicles must have a state registration, be operated by a licensed driver and driven only on established roadway designated for their use. Golf cart owners are required to provide proof of insurance for personal golf cart use. Guests are responsible for any damages caused by their actions. No unauthorized utv/atv usage allowed on the retreat.
Policy Changes
Since every contingency cannot be covered in a set of rules, from time to time, modification may be necessary. Management reserves the right to make changes deemed necessary to these rules and regulations at any time without prior notice. NOTE: RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
Rules & Regulations
1. Fees are payable at the office during business hours. If you wish to stay another day or request late departure, please check with the office to make sure no incoming reservations are assigned to your site.
2. No more than 2 vehicles permitted per reservation. Extra vehicles and extra guests include a small fee. Please see the office to get additional
parking and guest passes. No parking in the grass you will be asked to remove vehicle from these areas. Any damage done to property by vehicle will be
charged to the responsible party.
3. Visitors must be registered with the office and fees apply for day visitors and overnight visitors. Visitors will be given a daily parking pass for a small fee. Visitors
must obey all campground rules.
4. Campfires are to be built only in provided sites and not left unattended.
5. Quiet hours are from 10 pm to 8 am. Please be respectful of your fellow campers.
6. Help us conserve water, no washing of vehicles.
7. Speed limit is 5 MPH in the resort with no 4-wheelers, ATV/UTVs, or dirt bikes allowed.
9. Trash: Please keep your campsite clean and orderly. Use the designated dumpsters and trash receptacles to keep the campground enjoyable. If you need a trash bag, ask for one at the office. We ask that you clean up after yourself before you depart. Excessive cleaning will result in an additional charge. If dumpster is full, please do not leave trash next to, or on top during the evening hours. If full please let the office know and they will find a place for your trash.
10. Pets must be kept on a leash at all times, per state law. Please pick up after your pet. Do not leave pets unattended. Unattended pets in cabins, tiny homesmust be kenneled when alone. Limit of 2 dogs per cabin unless special arrangements are made. If you are traveling out-of-state you will need to bring
a copy of your pet's records/vaccines.
11. State law requires no fluid discharge of any kind, including sink water, be allowed on the ground.
13. No nails are permitted in the trees.
15. Please do not park in the grass, park in designated areas. If damaged you will be charged for landscape repair.
16. Failure to comply with rules may result in eviction without refund.
17. Management is not responsible or liable for accidents or injuries to guest. We are also not responsible for loss of money, jewelry, etc. due to theft.
18. All cabins, common areas/ buildings are smoke free.
19. Must be 21 to rent a Cabin.
20. A valid credit card must be on file to rent a Cabin. These are inventoried prior to arrival and upon departure. Any damages or missing items will be charged to your card.
21. Pets are only permitted in the pet friendly units and must be crated when unattended. Two pets (40lbs or less each) are allowed cabins.
22. Please lock your keys in the cabin, if you depart when the office is closed and you forget to leave your key in the cabin, please leave the key in the night deposit box outside the office door. Any keys that are not returned are subject to a $150.00 re-key fee.
23. No illegal drugs allowed on property, or you will be asked to leave.
24. Fire pits are not to be used for your trash, cigarette butts or even food. Any excessive cleaning of fire pits is subject to a $25 cleaning fee. Do not burn plastic.
25. Guests in
accommodations must wash dishes and take their garbage to the dumpster. Any excessive cleaning is subject to a minimum $25 cleaning fee.
26. Please do not walk-through others’ Cabin/camp sites.
27. Payment for your stay is due in full upon check in date.
28. Guest are responsible for any damages they/their visitors cause.
